1. Purpose of Collecting Consumers’ Personal Information
The data collected on our website includes: full name, email, and phone number of the Consumer. This is the essential information required for us to conveniently contact the Consumer for sales consultation or related matters to ensure the Consumer’s rights and benefits.
The collection of Consumer information is not intended for personal use; it is only used to improve our company’s customer service and promptly address the Consumer’s needs.
2. Scope of Information Use
The information provided by the Consumer will be used for the following purposes:
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Contact for product consultation, meetings, order confirmation, delivery details, purchase orders, and complaints from the Consumer.
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Send marketing emails, product promotions, related knowledge, and information about meetings, order confirmations, delivery details, purchase orders, and complaints from the Consumer.
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Provide information when required by judicial authorities, including the prosecutor’s office, court, or investigation agencies, regarding legal violations by the Consumer.
3. Information Retention Period
Consumers’ personal data will be securely stored in our system. When a Consumer is no longer a potential client or no longer uses our services, management will require the deletion of the Consumer’s information.
4. Parties or Organizations That May Access the Information
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The information collected from Consumers will be used by management and relevant departments within the company.
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Competent authorities when legally requested in connection with the Consumer’s unlawful activities.
5. Address of the Information Collector and Manager, Including Contact Methods for Consumers to Inquire About Collection and Processing of Their Personal Information
- GVNTMC
- Address: 51 đường số 9, KDC Him Lam, Phường Tân Hưng, Quận 7, Tp. HCM
- Hotline: 028. 6251.5094 - 091.970.4433
6. Methods and Tools for Consumers to Access and Edit Their Personal Data in the Collector’s E-commerce System
Consumers have the right to modify or delete their personal information by directly contacting us via the hotline. Upon receiving such feedback, we will verify the information and, if accurate, take timely corrective actions within 24 hours depending on the case.
7. Mechanism for Receiving and Resolving Consumers’ Complaints Related to Misuse of Personal Information Beyond the Notified Purpose or Scope
If Consumers discover that their personal information is being misused beyond the intended purpose or scope, they may file a complaint via the hotline. Upon receiving such feedback, we will verify the information and, if accurate, take timely corrective actions within 24 hours depending on the case.
8. Commitment to Protect Consumers’ Personal Information
Consumers’ personal information is strictly protected in accordance with our privacy protection policy. The collection and use of such information are only carried out with the Consumer’s consent, except where otherwise required by law.
We do not use, transfer, provide, or disclose Consumers’ personal information to any third party without their consent.
In the event that our information server is attacked by hackers, leading to the loss of Consumers’ personal data, we will be responsible for notifying the authorities for timely investigation and informing the affected Consumers.
Management requires individuals to provide complete and accurate personal information such as full name, email, phone number, etc., and to take legal responsibility for the validity of such information. Management will not be responsible for or resolve any complaints related to the Consumer’s rights if the information initially provided during registration is found to be inaccurate.
