{"id":1641,"date":"2025-09-03T09:52:35","date_gmt":"2025-09-03T03:16:58","guid":{"rendered":"https:\/\/gvntmc.com\/?post_type=product&p=1641"},"modified":"2026-02-01T12:57:49","modified_gmt":"2026-02-01T05:57:49","slug":"1641","status":"publish","type":"product","link":"https:\/\/gvntmc.com\/en\/product\/1641","title":{"rendered":""},"content":{"rendered":"

GVN Queue Management System (GVN QMS)<\/strong><\/h1>\n

(An Intelligent Solution for Queue Management)<\/em><\/p>\n

1. Solution Overview<\/h4>\n

GVN QMS is an intelligent customer management and coordination solution developed by GVN Global Technology Maintenance Co., Ltd.<\/h4>\n

The system automates the queueing process, reduces waiting time, and enhances customer experience across various sectors, including:<\/h4>\n
    \n
  • \n

    Banking (Shinhan Bank, BIDV, Vietcombank, etc.).<\/h4>\n<\/li>\n
  • \n

    Hospitals and Clinics.<\/h4>\n<\/li>\n
  • \n

    Government agencies and public services.<\/h4>\n<\/li>\n
  • \n

    Customer service and transaction centers.<\/h4>\n<\/li>\n<\/ul>\n
    \n

    2. Key Features<\/h4>\n

    2.1. Intelligent Queue Management<\/h4>\n
      \n
    • \n

      Customers can get their queue numbers through kiosks, POS devices, or QR codes on mobile devices.<\/h4>\n<\/li>\n
    • \n

      The system automatically routes customers to the most suitable service counter based on their request.<\/h4>\n<\/li>\n
    • \n

      Integrates with real-time digital displays for queue status and announcements.<\/h4>\n<\/li>\n<\/ul>\n

      2.2. Multi-channel Ticketing<\/h4>\n
        \n
      • \n

        On-site: Via GVN QMS touch kiosks.<\/h4>\n<\/li>\n
      • \n

        Remote: Pre-booking and ticket retrieval via website or mobile application.<\/h4>\n<\/li>\n
      • \n

        QR Code Scanning: Enables customers to skip manual ticketing and reduce waiting time.<\/h4>\n<\/li>\n<\/ul>\n

        2.3. Enterprise System Integration<\/h4>\n
          \n
        • \n

          Seamless data synchronization with CRM, ERP, accounting systems, and NAS storage.<\/h4>\n<\/li>\n
        • \n

          Provides API-based integration with reporting tools, dashboards, and customer management platforms.<\/h4>\n<\/li>\n
        • \n

          Supports integration with Power BI, PRTG, and Microsoft Power Automate for advanced analytics.<\/h4>\n<\/li>\n<\/ul>\n

          2.4. Real-time Monitoring & Smart Reporting<\/h4>\n
            \n
          • \n

            Tracks waiting time, service time, and staff performance in real time.<\/h4>\n<\/li>\n
          • \n

            Generates reports instantly in multiple formats (Excel, PDF, or interactive dashboards).<\/h4>\n<\/li>\n
          • \n

            Provides comprehensive statistics for management to optimize resources and improve workflows.<\/h4>\n<\/li>\n<\/ul>\n
            \n

            3. Technology and System Architecture<\/h4>\n

            GVN QMS is built on a modern API-based integration architecture, consisting of the following components:<\/h4>\n
              \n
            • \n

              Hardware: Ticket kiosks, LCD display screens, receipt printers, and speaker systems.<\/h4>\n<\/li>\n
            • \n

              Software:<\/h4>\n
                \n
              • \n

                GVN QMS Server: Centralized management application.<\/h4>\n<\/li>\n
              • \n

                Real-time Monitoring Dashboard: Provides a live overview of queue activity.<\/h4>\n<\/li>\n
              • \n

                Mobile Applications for both customers and staff.<\/h4>\n<\/li>\n<\/ul>\n<\/li>\n
              • \n

                Database Layer: Centralized data storage and analytics engine.<\/h4>\n<\/li>\n
              • \n

                API Integration Layer: Connects with CRM, ERP, branch QMS systems, PRTG monitoring tools, and NAS storage.<\/h4>\n<\/li>\n<\/ul>\n
                \n

                4. Benefits<\/h4>\n
                \n\n\n\n\n\n\n\n\n
                Benefits<\/th>\nFor Businesses<\/th>\nFor Customers<\/th>\n<\/tr>\n<\/thead>\n
                Process Optimization<\/td>\nReduce workload, improve productivity<\/td>\nShorter waiting times<\/td>\n<\/tr>\n
                Enhanced Experience<\/td>\nModern, professional queue management<\/td>\nBetter overall service experience<\/td>\n<\/tr>\n
                Smart Analytics<\/td>\nEmployee KPI tracking and data insights<\/td>\nFaster, more transparent service<\/td>\n<\/tr>\n
                Multi-system Integration<\/td>\nSeamless CRM, ERP, and accounting integration<\/td>\nContinuous, uninterrupted services<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
                \n

                5. Real-world Applications<\/h4>\n

                At Shinhan Bank Vietnam, GVN QMS has been successfully deployed at the headquarters and multiple branches:<\/h4>\n
                  \n
                • \n

                  Touchscreen ticket kiosks for customer check-in.<\/h4>\n<\/li>\n
                • \n

                  Queue status display screens in lobbies and transaction halls.<\/h4>\n<\/li>\n
                • \n

                  Direct integration with the CRM system for synchronized customer data.<\/h4>\n<\/li>\n
                • \n

                  Management dashboards for supervisors at the head office to monitor operations in real time.<\/h4>\n<\/li>\n<\/ul>\n
                  \n

                  6. Future Development Roadmap<\/h4>\n
                    \n
                  • \n

                    Integrate AI-powered queue time prediction for optimized resource allocation.<\/h4>\n<\/li>\n
                  • \n

                    Deploy chatbots to support customer inquiries via Zalo, Facebook, and the company website.<\/h4>\n<\/li>\n
                  • \n

                    Implement cloud-based integration for centralized, multi-branch data management.<\/h4>\n<\/li>\n
                  • \n

                    Launch the GVN QMS Mobile App to enable online booking and remote queue number retrieval.<\/h4>\n<\/li>\n<\/ul>\n\n\n\n\n\n\n\n\n\n\n\n
                    KIOSK GVNSOFT<\/strong><\/span><\/td>\n<\/tr>\n
                    \u0110i\u1ec3m c\u1ea5p s\u1ed1 th\u1ee9 t\u1ef1 b\u1eb1ng m\u00e0n h\u00ecnh
                    c\u1ea3m \u1ee9ng \u2013 TouchScreen 17\u201d<\/td>\n                    		Tr\u1ee5 Kiosk \u0111\u1eb7t m\u00e0n c\u1ea3m \u1ee9ng- K\u00edch th\u01b0\u1edbc: 600 mm x 1.500 mm (ngang x cao)- Khung s\u01b0\u1eddn ch\u1ea5t li\u1ec7u: Th\u00e9p s\u01a1n t\u0129nh \u0111i\u1ec7n, ch\u1ed1ng g\u1ec9, ch\u1ed1ng \u0103n m\u00f2n t\u1ed1t, t\u1ea1o h\u00ecnh v\u00e0 ch\u1ebf t\u1ea1o b\u1eb1ng c\u00f4ng ngh\u1ec7 Lazer CNC, k\u1ec3u d\u00e1ng sang tr\u1ecdng b\u1ec1n b\u1ec9
                    M\u00e0n h\u00ecnh c\u1ea3m \u1ee9ng tra c\u1ee9u, in s\u1ed1 th\u1ee9 t\u1ef1- Lo\u1ea1i c\u1ea3m \u1ee9ng: \u0110a \u0111i\u1ec3m- K\u00edch th\u01b0\u1edbc LCD: 17\u201c
                    \u00a0\u0110\u1ed9 ph\u00e2n gi\u1ea3i: 1024 x 768 \/ 400cd\/m2 ;
                    \u00a0An to\u00e0n: ch\u1ebf \u0111\u1ed9 ch\u1ed1ng gi\u1eadt, ch\u1ed1ng ng\u00e3
                    \u00a0\u0110\u00e8n h\u00ecnh qu\u1ea3ng c\u00e1o: c\u00f3 \u0111\u00e8n h\u00ecnh ph\u1ee5 qu\u1ea3ng c\u00e1o logo \u0111\u01a1n v\u1ecb ho\u1eb7c thu h\u00fat ng\u01b0\u1eddi d\u00f9ng \u0111\u1ebfn giao d\u1ecbch
                    \u00a0C\u00e1c \u0111\u1ea7u k\u1ebft n\u1ed1i thu\u1eadn l\u1ee3i cho ng\u01b0\u1eddi d\u00f9ng: Jack m\u1ea1ng, c\u1ea7u dao, qu\u1ea1t h\u00fat v\u00e0 cao su \u0111\u1ebf ch\u1ed1ng tr\u1ea7y g\u1ea1ch
                    \u00a0Kh\u00e1ch h\u00e0ng \u0111\u1ebfn giao d\u1ecbch, ch\u1ea1m nh\u1eb9 tay v\u00e0o ph\u00edm ch\u1ee9c n\u0103ng \u0111\u1ec3 tra c\u1ee9u th\u00f4ng tin, c\u1ea3m \u1ee9ng, c\u1ea5p s\u1ed1 th\u1ee9 t\u1ef1 ho\u1eb7c qu\u00e9t th\u1ebb
                    \u00a0M\u00e1y t\u00ednh \u0111\u1ec1u khi\u1ec3n: :;
                    \u00a0M\u00e1y qu\u00e9t m\u00e3 v\u1ea1ch : T\u00f9y ch\u1ecdn
                    N\u0103m s\u1ea3n xu\u1ea5t: 2025 Xu\u1ea5t x\u1ee9: GVNSOFT Vi\u1ec7t Nam<\/td>\n<\/tr>\n
                    M\u00e1y t\u00ednh \u0111\u1ec1u khi\u1ec3n:<\/td>\nCPU I5 \/ RAM 16GB\/ 120GB SSD\/ DVD\/ SOUND\/LAN\/ HDMI \/ VGA
                    – M\u00e1y in nhi\u1ec7t kh\u1ed5 gi\u1ea5y 80mm g\u1eafn trong, t\u1ed1c \u0111\u1ed9 t\u1ed1i thi\u1ec3u 250mm\/s n\u1ed1i USB, c\u1eaft gi\u1ea5y t\u1ef1 \u0111\u1ed9ng
                    Windows 10 Pro kh\u00f4ng b\u1ea3n quy\u1ec1n
                    SQL Server Developer d\u00f9ng mi\u1ec5n ph\u00ed<\/td>\n<\/tr>\n
                    B\u1ed9 \u0111i\u1ec1u khi\u1ec3n\u00a0<\/td>\nD\u00f9ng tablet hay smartphone ph\u1ed5 th\u00f4ng k\u1ebft n\u1ed1i Wi-Fi v\u1edbi KIOSK<\/td>\n<\/tr>\n
                    D\u00f9ng b\u1ed9 ph\u00e1t s\u00f3ng wifi<\/td>\nD\u00f9ng b\u1ed9 ph\u00e1t song wifi TP-LINK Archer AX10, ho\u0103c c\u00e1c d\u00f2ng b\u1ea5t k\u1ef3 c\u00f3 ch\u1ee9c n\u0103ng ph\u00e1t wifi
                    M\u00e1y t\u00ednh d\u00f9ng cho KIOSK k\u1ebft n\u1ed1i b\u1eb1ng c\u1ed5ng LAN, c\u00e1c tablet ho\u1eb7c smartphone k\u1ebft n\u1ed1i b\u1eb1ng wifi<\/td>\n<\/tr>\n
                    Data, b\u00e1o c\u00e1o<\/td>\nData \u0111\u01b0\u1ee3c ph\u00e9p can thi\u1ec7p khi \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a GVN
                    B\u00e1o c\u00e1o t\u00f9y ch\u1ec9nh d\u1ec3 d\u00e0ng
                    C\u00e1c data c\u1ee7 c\u1ee7a Davisoft kh\u00f4ng th\u1ec3 t\u00edch h\u1ee3p v\u00e0o h\u1ec7 th\u1ed1ng GVNSOFT
                    GVN s\u1ebd ti\u1ebfn h\u00e0nh backup l\u1ea1i data cho chi nh\u00e1nh \u0111\u00f3 v\u00e0 l\u01b0u t\u1ea1i KIOSK, khi n\u00e0o chi nh\u00e1nh c\u1ea7n th\u00ec IT s\u1ebd l\u1ea5y cho chi nh\u00e1nh(v\u1edbi c\u00e1c chi nh\u00e1nh t\u1eadn d\u1ee5ng l\u1ea1i KIOSK \u0111ang c\u00f3).<\/td>\n<\/tr>\n
                    Ti\u1ebfn \u0111\u1ed9 tri\u1ec3n khai 1 chi nh\u00e1nh m\u1edbi – GVNSOFT<\/td>\nSau khi c\u00f3 m\u00e1y KISOK,
                    C\u00e0i \u0111\u1eb7t t\u1eeb 2-4 ti\u1ebfng do thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i wifi n\u00ean vi\u1ec7c k\u1ebft n\u1ed1i r\u1ea5t nhanh (n\u1ebfu ch\u1ecdn Table\/ Smartphone)
                    C\u00e0i \u0111\u1eb7t t\u1eeb 2-5 ti\u1ebfng n\u1ebfu s\u1eed d\u1ee5ng c\u00e1c m\u00e1y t\u00ednh nh\u00e2n vi\u00ean giao d\u1ecbch\u00a0<\/td>\n<\/tr>\n
                    GVNSOFT<\/td>\n\u0110\u00e3 t\u00edch h\u1ee3p trong \u1ee9ng d\u1ee5ng \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9c n\u0103ng, t\u00f9y ch\u1ec9nh \u1ee9ng d\u1ee5ng d\u1ec5 d\u00e0ng
                    T\u00f9y ch\u1ec9nh hi\u1ec3n th\u1ecb 1 hay 2 hay 3 m\u00e0n h\u00ecnh d\u1ec3 d\u00e0ng<\/td>\n<\/tr>\n
                    Software for TV\u00a0<\/td>\nPh\u1ea7n m\u1ec1m k\u1ebft xu\u1ea5t sang m\u00e0n h\u00ecnh LCD
                    – D\u00f9ng loa tivi \u0111\u1ec3 ph\u00e1t ti\u1ebfng g\u1ecdi s\u1ed1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

                    GVN Queue Management System (GVN QMS)<\/strong><\/h1>\n

                    (An Intelligent Solution for Queue Management)<\/em><\/p>\n

                    At Shinhan Bank Vietnam<\/strong>, GVN QMS has been successfully deployed at the headquarters<\/strong> and multiple branches<\/strong>:<\/p>\n

                      \n
                    • \n

                      Touchscreen ticket kiosks<\/strong> for customer check-in.<\/p>\n<\/li>\n

                    • \n

                      Queue status display screens<\/strong> in lobbies and transaction halls.<\/p>\n<\/li>\n

                    • \n

                      Direct integration with the CRM system<\/strong> for synchronized customer data.<\/p>\n<\/li>\n

                    • \n

                      Management dashboards<\/strong> for supervisors at the head office to monitor operations in real time.<\/p>\n<\/li>\n<\/ul>\n

                        \n
                      • \n

                        \n<\/li>\n<\/ul>\n","protected":false},"featured_media":1650,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[102,106],"product_tag":[],"class_list":{"0":"post-1641","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-banking-equipment-solutions","7":"product_cat-enterprise-software","9":"first","10":"instock","11":"shipping-taxable","12":"product-type-simple"},"acf":[],"_links":{"self":[{"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/product\/1641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/comments?post=1641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/media\/1650"}],"wp:attachment":[{"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/media?parent=1641"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/product_brand?post=1641"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/product_cat?post=1641"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/gvntmc.com\/en\/wp-json\/wp\/v2\/product_tag?post=1641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}