GVNTMC is committed to delivering 100% brand-new products to customers, in the best condition, fully intact in their original packaging, and accurate according to the placed order. Cases eligible for returns and refunds will be considered as follows:
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Defective products, wrong items, or missing items compared to the placed order.
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Expired products.
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Damaged products.
Return Period: Within 10 days.
1. Notification and Return Shipment Timeline
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Notification time: Within 24 hours of receiving the product in cases of defective or damaged items.
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Return shipment time: Within 14 days from the date of receipt.
Customers may return products via postal service or deliver them directly to:
Address: 51 đường số 9, KDC Him Lam, Phường Tân Hưng, Quận 7, Tp. HCM
2. Cases Eligible for Return
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Products with manufacturing defects or damages.
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Expired products or items showing signs of prior use.
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Errors in delivery such as missing items or broken items before reaching the customer.
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Wrong product delivered.
3. Conditions for Return
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Products must remain intact, with complete packaging, boxes, foam inserts, and user manuals (if any).
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Order confirmation and VAT invoice (if any).
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Products must not be scratched, cracked, broken, damp, chemically contaminated, or tampered with.
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Products must show no signs of use (for cases of wrong product delivery).
